Skip to main content
aQme
Home
Knowledge base
Submit a ticket
Login
Sign up
English
English
Malay
Home
Knowledge base
All
Articles
Recent Searches
Clear all
No recent searches
Popular Articles
Articles
View all
Topics
View all
Tickets
View all
Sorry! nothing found for
Knowledge base
How aQme Works (3)
About aQme (4)
Why are the prices so much more affordable than the rest?
How does it work?
How is my quote personalised?
View all 4
Using aQme (4)
I'm a SEHATi user, how do I get to aQme app
How do I login to my account?
How do I access the policy(s) I have purchased?
View all 4
Reaching aQme (2)
Can I provide feedback about the app?
How do I contact Customer Support?
Understanding My Tokio Marine Life Insurance Plans (5)
Insurance Plans (4)
What are the products offered by Tokio Marine Life on aQme?
What is Personal Accident Insurance?
What is Critical Illness Insurance?
View all 4
Service Requests (6)
How do I change my sum assured?
How do I change my payment cycle?
How do I change and/or update my personal details?
View all 6
Nomination (2)
What is nomination? Why is nomination important?
How do I nominate beneficiary(s)?
Payment (6)
Can I pay a year in advance so I don’t have to pay every month? Are there auto-credit options?
Can I pay with cash every month? Are there any other non credit card methods?
Is there a free-look period?
View all 6
Claims (2)
How do I submit request for Claims?
What will happen if I did not answer the health declaration truthfully or mistakenly declare information?
Understanding My Etiqa Family Takaful Plans (2)
Group Mutiara Plus Takaful (3)
What is Group Mutiara Plus Takaful?
Can I cancel my contract?
Where can I get further information about Etiqa?
e-Takaful Hayat (8)
How do I participate in e-Takaful Hayat?
Can I change the sum covered for e-Takaful Hayat certificate?
If I have already participated in e-Takaful Hayat certificate, can I participate in another one?
View all 8
Me (4)
Profile (6)
How can I change my full name as per my ID?
How do I update my nationality?
Can I change my residency status to Malaysia? How?
View all 6
Email (2)
Can I replace my current email address with a new one?
How can I add a secondary email address to my account?
Mobile Number (4)
How do I add a secondary mobile number to my account?
What is the process to verify my new mobile number?
How can I make my secondary number as my primary number?
View all 4
Address (2)
I think I entered my address incorrectly during sign-up. Can I update it?
How do I edit "My Home Address"?
General (4)
Help Centre (4)
How can I access the Help Centre for further assistance or information?
What type of information is available in the Help Centre?
How do I access the knowledge base through the Help Centre?
View all 4
Privacy Policy (1)
How can I access and read the Privacy Policy?
Account Changes (3)
How do I delete my account and all associated data in aQme?
How do I select my preferred language?
Is it possible to switch between languages after making a selection?
Promotions (5)
How can I choose my preferred method of receiving product offers and discounts?
What are my options for receiving promotional notifications?
How do I opt-out of receiving promotional notifications?
View all 5